Privacy Policy

Effective date: September 30, 2026

CareMoment ("the Service", "we", "us") respects your privacy. This policy explains what data we collect when you use the CareMoment app (iOS, Android and web) and this website, how we use and protect it, and how you can manage or delete it.

This policy is also available in Traditional Chinese. If the two versions differ, the Traditional Chinese version prevails.

1. Data we collect

Account data

• Email address and password (passwords are stored hashed; we cannot see your original password).
• Display name, profile photo, role (caregiver or family), and settings such as app language and auto-translation.

Cases and care records

• Cases you create or join: the care recipient's name, location, summary, profile photo and case photos.
• Care records: content, notes, date and time, photos, and the original language detected automatically.
• Case members: people a caregiver adds by email, and their roles.

Care records may include sensitive information such as the care recipient's health, medication and meals. Please record only what is needed for care.

Usage data

• Recent search keywords and pins (linked to your account so they sync across devices).
• The number of AI summaries generated per day, and technical logs needed to run the Service (such as request times, IP addresses and error logs).

Data we do not collect

We do not collect your location, contacts or advertising identifiers. The app has no ads and uses no third-party analytics or tracking tools.

2. Device permissions

The app asks for these permissions only when you use the related feature. You can turn them off at any time in your phone's settings:

• Camera and photos: to take or choose photos for care records, cases or your profile photo.
• Microphone and speech recognition: to turn your voice into text with "Hold to talk". Speech is processed by your phone's built-in speech recognition service (Apple or Google) and may be sent to that service's servers. The app keeps only the recognized text, not the audio.

3. How we use your data

• To provide care records, shared cases, offline sync, search and sharing.
• To translate care records into each member's language, and to create AI summaries when you share.
• To keep accounts secure, fix problems and answer your questions.

We do not sell your personal data or use it for advertising.

4. Who can see your data

• Members of the same case: case details, care records, photos, translations and AI summaries are shared among the case's caregivers and family members. Caregivers can edit; family members can only view. Members also see your display name and profile photo.
• Our administrators: only when necessary, such as creating accounts, providing support or fixing problems.
• People you choose to share with: when you share a timeline through LINE or another app, the content goes to the app and people you choose and is subject to that app's privacy policy.
• Legal requirements: when required by law or a lawful request from the authorities.

5. Service providers

• Cloud hosting provider: authentication, database and photo storage.
• AI translation and summary provider: when you use server translation or AI summaries, the content and notes of care records are sent to this provider for processing.
• Website hosting and analytics provider: hosting and traffic statistics for this website, with no cookies and only aggregated page views.

We share with these providers only the data they need to deliver their features, and require them to protect your data as described in this policy. Because their servers may be located outside Taiwan, your data may be processed and stored abroad.

6. Storage and security

• All traffic between the app and our servers is encrypted (HTTPS).
• Server access is controlled by case membership. Photos are kept in private storage and can be viewed only by members through time-limited links.
• Offline data on your phone is encrypted with AES, with the key kept in the system Keychain or Keystore. It is cleared when you sign out or switch accounts.

No system is perfectly secure, but we keep taking reasonable measures to protect your data.

7. Data retention

• Accounts, cases and care records: kept for as long as the account and case exist.
• AI summaries: deleted after 30 days without use. Daily generation counts are kept for 7 days.
• Offline data on your phone: only the last 12 months of records; cases not opened for 30 days are removed from the phone.

8. Deleting your account and data

In the app, open Settings and tap "Delete account" at the bottom. Once deleted, the account can no longer be used to sign in. Alternatively, email service@wewe.ws from the address you signed up with. After verifying your identity, we will handle your request and reply within 30 days.

9. Your rights

Under Taiwan's Personal Data Protection Act, you may:

• Ask about, view or get a copy of your personal data.
• Add to or correct it.
• Ask us to stop collecting, processing or using it.
• Ask us to delete it.

You can view and edit most data directly in the app. For other requests, email us and we will respond promptly.

10. Care recipients' data

Cases and care records are created by caregivers or family members and concern the care recipient. Before creating a case, please obtain consent from the care recipient or their legal representative. A care recipient or their legal representative who wants to access, correct or delete this data can do so through the case's caregiver or by emailing us directly.

11. Children's privacy

Accounts are intended for caregivers and family members. The Service is not directed at children, and we do not knowingly collect account data from children.

12. Changes to this policy

We may update this policy when the Service or the law changes. We will update the effective date above and announce significant changes in the app or on this website.

13. Contact us

If you have any questions about this policy or your personal data, email service@wewe.ws.